Sadia J. Choudhury │ New York
New York City’s long-standing subway practice of deploying two crew members on every train—one operator and one conductor—may undergo a significant change. With new state legislation and advancing transit technology, Governor Kathy Hochul is preparing to make an important decision on whether the MTA should continue the traditional two-person crew model.
Conductors Argue: Two Crew Members Are Essential for Safety
While train operators focus on driving and monitoring the tracks ahead, conductors handle door operations, assist passengers, and respond to emergencies. Transit workers say the two-person crew system ensures safety and smooth operation, especially during peak hours or unexpected incidents.
Research Shows Most Global Rail Systems Use Only One Operator
A recent NYU study found that among nearly 400 rail systems worldwide, only about 6% rely on two-person crews. The study suggests that mandating two crew members could hinder modernization efforts, especially as digital signaling and automation expand across transit networks.
A Politically Significant Moment for Governor Hochul
As Governor Hochul approaches her next election, the decision carries political weight. Transit labor unions remain influential, and maintaining a positive relationship with them could be crucial. The Governor’s office has stated that they are “carefully reviewing” the legislation before making a final determination.
Passengers Say Conductors Provide Reassurance and Safety
Many riders report that having a conductor onboard—especially during late-night or low-crowd hours—gives them a sense of security. Passengers say the presence of a second crew member makes the subway feel safer and more reassuring.
Conclusion
As New York pushes toward a more modern transit system, balancing safety, costs, and technological upgrades will shape the future of subway staffing. Governor Hochul’s decision is expected in the coming weeks.
