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Opinion

Using Data to achieve a caring and connected experience in HealthCare

Published December 12, 2023
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By
Dr. Dilip Nath

1. Can you give real examples of how data-driven insights have tangibly improved patient engagement, decision-making and the quality of care rendered? What’s worked well?

The following real-world examples demonstrate how data-driven insights have improved patient engagement, decision-making, and treatment quality:

1. Remote Patient Monitoring for Chronic Disease Management:

Example: A healthcare facility implemented a remote patient monitoring service for patients with chronic conditions such as diabetes and hypertension. Wearable equipment was given to patients to monitor their vital signs and other health markers. Healthcare practitioners can monitor their patients’ real-time status by using a centralized platform that receives the collected data. When odd readings were detected, automatic alerts were sent.

What Worked Well: Patient involvement increased as people become more involved in their everyday health management. The rapid dissemination of data to healthcare practitioners allowed for early response in the case of concerning patterns. This proactive method resulted in improved overall quality of care, fewer hospital admissions, and better disease control.

2. Clinical Decision Support Systems in Emergency Departments:

Example: An emergency department included a clinical decision support system into its electronic health records. The system reviewed patient data, such as medical history, test results, and vital signs, in order to provide real-time suggestions for diagnosis and therapy. This helped emergency department doctors make better decisions and ensured that patients received treatment as soon as possible.

What Worked Well: Because the decision support system streamlines the decision-making process, assessing and treating patients in an emergency required less time. Increased diagnostic accuracy led in better patient outcomes. Patients received more personalized and effective care, and healthcare practitioners felt more confident in their decisions.

2. Have you communicated with patients about how their care may be affected by AI and new models and algorithms? What do you think would be the best way to do so?

Effective communication with patients regarding the impact of AI on their healthcare is essential for building trust and ensuring informed consent. To achieve this, healthcare providers should prioritize clear and accessible information, steering clear of jargon and technical terms. Instead, plain language should be used to explain how AI technologies will be integrated into their care. Educational materials, such as brochures and online resources, can further elucidate the benefits and limitations of AI, incorporating real-world examples to illustrate positive outcomes.
Interactive sessions allow direct patient engagement, featuring AI technology demonstrations and Q&A for understanding benefits and addressing concerns. Seeking patient feedback during AI development ensures diverse perspectives and alignment with patient values. Healthcare providers are pivotal, discussing AI during routine appointments to elucidate its role in personalized care. Transparency, informed consent, and addressing privacy concerns are crucial. Ongoing communication via newsletters and patient portals keeps patients informed about AI advancements and changes in care processes. Moreover, Collaborating with patient advocacy groups extends information dissemination and addresses specific patient concerns. Ongoing communication, transparency, and responsiveness to patient feedback are crucial for building trust and ensuring comfort with AI integration in healthcare.

3. What role do patients themselves play in the data-driven healthcare ecosystem – what does this look like with regards to connected devices and patient generated data – and what does it take for a health system to enable this kind of sharing for meaningful use by clinical teams?

In the data-driven healthcare ecosystem, patients play a crucial role through the generation of data from connected devices. These devices, such as wearables and health monitoring tools, empower patients to actively participate in their health management by collecting real-time data on vital signs, activity levels, and other relevant metrics. This patient-generated data offers valuable insights into individual health trends, contributing to a more holistic understanding of a patient’s well-being beyond traditional clinical visits.
For a health system to meaningfully utilize patient-generated data, it requires a combination of technological infrastructure and patient engagement strategies. The system must support secure and interoperable platforms to collect, store, and analyze diverse data sources. Additionally, health organizations need to foster a culture that encourages patients to share this data willingly. This involves transparent communication about the benefits of data sharing, addressing privacy concerns, and ensuring patients feel empowered in their role as active contributors to their healthcare. Collaborative efforts between healthcare providers, technology developers, and patients are essential to establish a framework where patient-generated data becomes a valuable resource for clinical teams, enhancing personalized care and overall health outcomes.

4. What measures are being taken to ensure that the benefits of data-driven healthcare are accessible and equitable across different socio-economic groups?

Efforts are being made to ensure that the benefits of data-driven healthcare are accessible and equitable across different socio-economic groups. Several measures have been implemented or advocated for to address potential disparities:

  • Programs aim to bridge the digital divide by ensuring that individuals across all socio-economic groups have access to digital technologies. This includes efforts to provide affordable internet access, promote digital literacy, and distribute connected devices to underserved communities.
  • Community outreach and education initiatives focus on raising awareness about the benefits of data-driven healthcare. These efforts target diverse socio-economic groups, providing information about how technology can improve health outcomes, preventive care, and overall wellness.
  • Measures are being taken to identify and mitigate biases in algorithms used in data-driven healthcare. This is critical to avoiding the perpetuation of present health disparities by ensuring that technology provides equitable and accurate information to all demographic groups.
  • The purpose of expanding telehealth services is to enhance access to healthcare for those living in distant or undeveloped areas. Telehealth enables more equitable healthcare delivery by reducing barriers such as proximity to healthcare institutions and transportation.
  •  Establishing solid privacy and security measures is critical for establishing patient confidence, especially in areas where worries about health data abuse are high. Potential participation barriers can be overcome by providing explicit information about data protection procedures.

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By Dr. Dilip Nath
Dr. Dilip Nath is a think tank technology executive leader in the higher education and healthcare vertical. By passion a voting right advocate, human Rights defender and a technology equity activist. A Harvard Kennedy School Alumni who deeply care about the transparent public policy and its correct implementation in government.
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